Why should I submit a complaint?
If you have a specific issue with a financial product or service and haven’t been able to resolve it with the company, we may be able to help. When you submit a complaint using our form, we help to get you a response from the company, generally within 15 days.
IEvery complaint also provides us with valuable insight, helping identify inappropriate practices and allowing us to stop them before they become major issues. The results are better outcomes for you, and a better financial marketplace for everyone.
What happens after I submit a complaint?
If the company has signed up to respond to complaints, they will receive your complaint immediately and should respond to you and the CFPB within 15 days. If we need more information to get your complaint to the right place, we’ll reach out to you.
Companies are expected to close all but the most complicated complaints within 60 days. You'll get a chance to review and rate the companies' response.
Learn more about the complaint processWhat kind of response should I expect?
You should expect that the company will review your complaint and explain the what it has done or will do to respond to your issues. Most consumers get an explanation from the company about why the issue happened, but some consumers also get problems fixed or money back
Here are the types of responses that consumers received in 2014:
Learn more about consumers who have used the CFPB’s complaint form
How will you use my information?
We send the information you provide directly to the company so they can identify you and address your issue. We also publish complaints — without any personal information — so that consumers can learn from each others' experience and see how companies respond to complaints, and so that the public can see the kinds of problems people are having with financial products and services. We also share complaint information with other state and federal regulators to inform their work.
Learn more about how we use complaint information