What is this data?

Each week we send thousands of consumers’ complaints about financial products and services to companies for response. Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first. We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our Scrubbing Standard and Third Party Study for more details.

We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship between the consumer and the company. We may remove complaints if they don’t meet all of the publication criteria as defined in our policy statement . Data is generally refreshed daily. Company level information should be considered in context of company size and/or market share.

The Consumer Complaint Database contains complaints we’ve received about consumer financial products and services. In April 2017 we updated the form consumers use to submit complaints. The changes include making some plain language improvements and reorganizing how products, sub-products, issues, and sub-issues are grouped.

The Consumer Complaint Database shows the consumer’s original product, sub-product, issue, and sub-issue selections consistent with the options available on the form at the time the consumer submitted the complaint.

Financial products and services in the Consumer Complaint Database

  • Checking or savings account
  • Credit card or prepaid card
  • Credit reporting, credit repair services, or other personal consumer reports
  • Debt collection
  • Money transfer, virtual currency, or money service
  • Mortgage
  • Payday loan, title loan, or personal loan
  • Student loan
  • Vehicle loan or lease